FAQs

Frequently Asked Questions

Our hours for our support line are 9AM to 8PM from Monday to Saturday.
Contact us! Many of our products are customized, print to order, besides we restock often. Just drop us a line at [email protected] and we’ll research its status for you.
Ordering online from billyandlily.com is easy! When viewing an item, simply select the attributes and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
Please contact us at [email protected] and we will work to correct the problem as soon as possible.
Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however we are looking forward to do that in the nearest future.
At this time we don't offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can't guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
No problem! Email us at [email protected]llyandlily.com and we'll be happy to help you out.
- Please contact us at [email protected]billyandlily.com and we will work to correct the problem as soon as possible. 
Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.